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Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow AutomationSAN FRANCISCO, Dec. 2, 2020 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today introduced Einstein Automate – an end-to-end workflow automation solution that empowers people and businesses to be more productive. Einstein Automate delivers automation capabilities designed for every business function and industry that enable anyone in a company to build intelligent workflows and integrate data across any system with clicks, not code. Organizations are shifting to digital-first customer experiences and creating more data from more systems than ever before. They are transforming time-consuming, mundane tasks – from processing insurance quotes to verifying user account information. This transformation creates the need for a technology platform to drive productivity with intelligent, automated workflows and data integration. However, only 25 percent of IT leaders say their current technology maximizes employee productivity. As a result, organizations are increasingly turning to new workflow automation technology to help employees become more productive and do their best work. "In today's climate, every organization faces a digital imperative to automate complex processes and free up employee time to focus on customer success," said Sarah Franklin, EVP & GM of Platform, Trailhead and AppExchange at Salesforce. "With Einstein Automate, everyone can change the speed of work and be more productive through intelligent workflow automation." "With the world rapidly changing around us, we know that our clients need answers to their most pressing mortgage-related questions quickly," said Sherry Graziano, Senior Vice President and Head of Mortgage Omni Experience at Truist. "We looked to Salesforce as a key part of our strategy to meet our clients wherever they are – whether that's digitally through an automated, AI-infused chatbot that provides much-needed answers 24/7, or safely in-person at one of our branches through a process managed by a digital workflow." "Our ultimate goal is to expedite the digital transformation of our customers so they can better manage energy efficiency and aid the global energy transition to carbon neutrality," said Marc Lallemand, CIO, Engie Belgium. "Using Salesforce's pre-built resources and libraries of best practices, we've dramatically cut down the time needed to go digital, which allows for better customer experiences as we can easily automate tasks using industry-specific workflows." Automate Anything to be More Productive Integrate Everything Faster with Clicks, Not Code Transform Any Industry Quickly with Pre-Built Solutions In addition to pre-built solutions on the AppExchange, businesses can use newly available products and features in OmniStudio. OmniStudio empowers businesses to deliver digital-first and industry-specific experiences to their customers fast, across multiple devices and channels, and at scale. Included in OmniStudio is a suite of resources and no-code tools, including pre-built guided experiences, templates and more, allowing users to deploy digital-first experiences like licensing and permit applications quickly and with ease. Additional Information
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ABOUT SALESFORCE PLATFORM ABOUT SALESFORCE Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE. View original content to download multimedia:http://www.prnewswire.com/news-releases/salesforce-introduces-einstein-automate-increase-the-speed-of-work-with-end-to-end-intelligent-workflow-automation-301183258.html SOURCE Salesforce |