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Atlantic Broadband Deploys Remote Operations and Virtual Support Tools to Assist Customers During the COVID-19 CrisisAtlantic Broadband, the nation's eighth-largest cable operator, has implemented a range of measures to reduce the spread of the COVID-19 virus among customers and employees, while continuing to serve its business and residential customers.
"We are facing a new reality in which we must adjust our operational practices in the wake of the COVID-19 virus, even as we find new ways to serve our customers," said Frank van der Post, President of Atlantic Broadband. "With the goal of protecting our team members and our customers, and reducing the spread of the COVID-19 virus in our communities, we have implemented a range of measures that will significantly reduce the need to enter customers' homs, while continuing to provide the vital connections our customers need at this time." Atlantic Broadband also announced today an expansion of its video previews for customers. Starting today, Starz/Encore, MSNBC and CNBC join a growing list of programming-including EPIX, CNN, Fox News and Hallmark Channels-being made available to all video customers at no additional cost for a limited time. These efforts follow other measures already announced by the company in recent weeks. In support of the FCC's (News - Alert) "Keep Americans Connected" initiative, Atlantic Broadband will not terminate service and will waive late fees for any residential or small business customer because of their inability to pay their bills due to disruptions caused by the coronavirus pandemic. In addition, to ensure that households have access to internet during the COVID-19 crisis, particularly households with students, the company last week announced that it would offer "Atlantic Broadband Internet Assist." It is available for a limited time to serviceable residents in Atlantic Broadband operating areas who are in financial need and who do not presently have internet from Atlantic Broadband. Normally priced at $9.99 per month plus taxes and fees, will be offered free for 60 days with free installation and a free modem. ABOUT ATLANTIC BROADBAND Atlantic Broadband, a subsidiary of Cogeco Communications Inc. (TSX: CCA), is the eighth- largest cable operator in the United States, based on the number of television service customers served. The company provides its residential and business customers with Internet, TV and Phone (News - Alert) services in 11 states: Connecticut, Delaware, Florida, Maine, Maryland, New Hampshire, New York, Pennsylvania, South Carolina, Virginia and West Virginia. Atlantic Broadband is headquartered in Quincy, Massachusetts. To learn more about Atlantic Broadband, please visit www.atlanticbb.com. ABOUT ATLANTIC BROADBAND BUSINESS Atlantic Broadband Business delivers advanced Video, Internet, Business WiFi (News - Alert) and Phone services to small and medium businesses over a highly reliable, fiber-rich, high-capacity network. It also offers customized, scalable Metro Ethernet enterprise solutions, including dedicated fiber with symmetrical speeds up to 10 Gbps, point-point and multipoint transport, and Hosted Voice solutions. Atlantic Broadband supports its business clients with 24/7 network monitoring and technical support, professional client care, and dedicated local account executives. To learn more, visit atlanticbb.com/business. View source version on businesswire.com: https://www.businesswire.com/news/home/20200327005486/en/ |