TMCnet News
HGS Named a Leader in NelsonHall's NEAT Evaluation for CX Improvement CapabilityHGS is helping Retailers & CPG Companies Realize their CX Vision in 'EPIC' Ways CHICAGO, Feb. 18, 2020 /CNW/ -- Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global leader in business process management (BPM), today announced it has been recognized in NelsonHall's Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with a specific focus on cost optimization, revenue generation and CX improvement. "Boasting a sizable sector footprint and significant domain experience, HGS has evolved its offerings to focus on enhancing the buyers' journey at a subsegment level. The company is well positioned to support retail and CPG brands on their digital transformation path through best practices, multichannel delivery, analytics experience, RPA and customer-facing bots, and self-service models," said Ivan Kotzev, Lead CX Services Analyst, NelsonHall. HGS operates on the guiding principles that being brilliant at the basics and putting the customer first are critical to creating successful customer relationships and increasing business results. With significant experience in CX Improvement and a portfolio of established retail and CPG clients, the expert HGS staff can assist in the following areas:
NelsonHall's scoring framework for the NEAT evaluation is based on a combination of analyst assessments and client feedback across a range of requirements and business situations, principally around measurements of a vendor's ability to deliver immediate benefit and to meet future client needs. Its findings are based on rigorous, all-original research. For more information about HGS and its customer experience improvement services for retail and CPG companies, please visit us online. About NelsonHall About Hinduja Global Solutions (HGS): Visit www.teamhgs.com to learn how HGS can help make your business more competitive. HGS Media Contacts: Emilee Markin View original content to download multimedia:http://www.prnewswire.com/news-releases/hgs-named-a-leader-in-nelsonhalls-neat-evaluation-for-cx-improvement-capability-301006751.html SOURCE Hinduja Global Solutions Limited (HGS) |