TMCnet News
Upstream Works Software and TTEC Expand Partnership across EuropeWoodbridge, ON, March 19, 2019 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Digital customer experience transformation requires a holistic, integrated strategy that spans the entire organization. Upstream Works and TTEC have been delivering successful, connected CX solutions to businesses since 2014, improving agent and customer engagements with measurable efficiency gains. With an expanded partnership, the companies will be positioned to jointly deliver their innovative and flexible solutions to the growing CX market in Europe. “We’re excited to deepen our partnership and are committed to offering tailored solutions that help businesses meet and exceed their goals for customer experience transformation,” said Jeff Palmer, VP Sales EMEA, Upstream Works. “At TTEC, we’re delighted to have Upstream Works as a partner, working together to enhance our customer care and omnichannel solutions and deliver on business leaders’ customer experience goals across the region,” said Wayne Kay, VP TTEC Digital, EMEA. Upstream Works continues to expand its partner netwrk and customer base with the success of its innovative, market-leading contact center solutions. With new partnerships including TTEC EMEA, Upstream Works provides organizations worldwide with a best-practice solutions approach to transforming agent and customer engagements and driving business outcomes. About Upstream Works Software: About TTEC: For more information, contact: |