Industry News

TMCNet:  North State Internet outage fixed

[October 14, 2011]

North State Internet outage fixed

HIGH POINT, Oct 14, 2011 (The High Point Enterprise - McClatchy-Tribune Information Services via COMTEX) -- North State Communications customers were without Internet service and email for several hours due to an outage Thursday morning.

The High Point-based company said in a statement that North State Communications had a partial Internet outage while workers were performing upgrades on a computer system. The outage temporarily affected residential and business customers.

"We have not determined the exact areas or the number of customers affected by the outage, but have addressed the issue and restored service. We regret any inconvenience this outage may have caused," North State said Thursday afternoon.

Several major customers of North State said the outage didn't cause major problems, but was more of an inconvenience.

The outage didn't affect access to electronic medical records for Cornerstone Health Care medical providers, said Drew Hoover, supervisor of Cornerstone's information technology department. The outage did slow down processing of insurance and billing records.

The outage had a limited effect on the city of High Point, said Glenn Hasteadt, assistant director of information technology services.

"We have two lines at the city that are load balanced between Time Warner and North State," Hasteadt said.

When the North State service was lost temporarily, the city experienced some disruption of access to the Internet and email.

"It wasn't too protracted," Hasteadt said.

North State serves primarily a 600-square-mile area in the Piedmont. The company provides a variety of telecommunication services to High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity and portions of Greensboro and Kernersville. According to its website, North State maintains a network composed of more than 68,000 miles of high-capacity, fiber-optic lines. -- 888-3528 ___ (c)2011 The High Point Enterprise (High Point, N.C.) Visit The High Point Enterprise (High Point, N.C.) at Distributed by MCT Information Services

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