Industry News

TMCNet:  SUBWAY® World Headquarters Centralizes Human Capital Management with End-to-End UltiPro® Solution

[June 15, 2011]

SUBWAY® World Headquarters Centralizes Human Capital Management with End-to-End UltiPro® Solution

WESTON, Fla. --(Business Wire)--

Ultimate Software (Nasdaq: ULTI), a leading provider of unified human capital management SaaS solutions for global businesses, announced today that Franchise World Headquarters, LLC, the service organization for the SUBWAY® restaurant franchise system, has experienced improved business outcomes after unifying its HCM processes with UltiPro.

Prior to UltiPro, SUBWAY® headquarters had been using a payroll service bureau for its U.S.-based payroll processes along with in-house databases and spreadsheets to store and manage HR data. By centralizing all of its human capital data in one master system-of-record with UltiPro, the company headquarters wanted to streamline its end-to-end HR processes and enhance the HR team's ability to recruit and retain a high-performing workforce. Since going live with UltiPro in July 2010, SUBWAY® has delivered significant improvements to its recruiting, performance management, and compensation processes.

With hundreds of employees to handle worldwide, Lisa Shea, assistant director of HR for Franchise World Headquarters, had difficulty tracking and managing global talent acquisition prior to UltiPro because the company didn't have one unified solution that could centralize the process. Now with UltiPro, SUBWAY® has transformed multinational talent acquisition by delivering global recruitment metrics as well as improving collaboration and communication among executives, HR, and managers.

"UltiPro's capabilities to facilitate strategic recruitment are phenomenal," said Shea. "The flow of information is faster and more accurate, so everyone across our company has the information they need to hire more quickly than ever before. Plus, I now have the ability to stay on top of what's happening with our talent acquisition in international locations. Our recruitment team in HR loves UltiPro."

Recently, SUBWAY® rolled out UltiPro's performance management globally, and Shea has already seen substantial cuts in the paper, time, and efforts that were associated with talent evaluation processes. Previously, HR emailed self-evaluations that employees complete and gave to managers who printed them and sent the hard copies to a series of approvers, who then returned the documents to HR for entry into its databases. Today, these steps for performance management are automated with UltiPro's workflow-providing a more expedient, consistent, and secure talent appraisal process for all involved.


"We've really just scratched the surface of UltiPro's value. We will be leveraging even deeper functionality for our talent management process, and we expect the strategic gains to grow as more of our workforce uses the solution," said Shea. "We are already astonished at the amount of paper, and the related costs, that we have been able to reduce by automating talent management through UltiPro."

With a corporate objective for environmental sustainability, SUBWAY® headquarters is reducing its carbon footprint in stores and offices around the globe. Shea believes that UltiPro has helped the company make huge strides toward green business processes and more eco-friendly HR operations.

"Before we had UltiPro, our payroll manager started every pay period by printing a piece of paper for every supervisor who managed non-exempt employees. The paper was sent to the managers, who would then make any changes and return the revised documents to us for data entry. Now, our payroll manager runs one report, and she is ready to process payroll from start to finish with a Web browser, including time collection, pay calculations, GL reporting, and check generation and direct deposit notices. UltiPro is providing her with new levels of control, saving her approximately 10 hours of tactical work each week. Plus, there's zero footprint as we have eliminated the need to print and handle tons of paper."

Because time management, recruitment, and performance management are now unified with UltiPro, SUBWAY® managers have more access to employee information than ever before.

"Our managers are very pleased to have instant reports available to help them improve their jobs and the productivity of their employees," said Shea. "Everyone can access the same information real-time because the different workforce elements, including the ones in global locations, are relayed through UltiPro's single platform. Ultimate definitely delivered the end-to-end solution we were looking for, and UltiPro is providing an accelerated way for us to connect and engage employees with our overall strategy."

"With UltiPro, businesses can manage every aspect of HR, payroll, and talent management from one solution via the hyper-convenient cloud platform. Workforce information is instantly available across all areas of human capital management-by department, division, country, and more-for fast reporting and analysis," said Greg Swick, chief sales officer for Ultimate. "We're very pleased that customers like SUBWAY® are impacting business results by improving talent acquisition, strategic HR, and efficiency through our HCM solution."

About Ultimate

Ultimate is a leading provider of unified human capital management (HCM) Software-as-a-Service (SaaS (News - Alert)) solutions for global businesses. Ultimate's award-winning UltiPro® solutions deliver the functionality businesses need to manage the complete employment life cycle from recruitment to retirement. Based in Weston, FL, Ultimate employs more than 1,200 professionals who are focused on developing the highest quality solutions and services. In 2010, Ultimate was named an Optimas Award winner by Workforce Management magazine. In 2009, Ultimate was awarded first place in the People's Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2010, Ultimate's security practices were recertified for ISO/IEC (News - Alert) 27001, and Ultimate was the first HR SaaS vendor to be ISO/IEC 27001 certified in 2008. Ultimate has approximately 2,200 customers representing diverse industries, including such organizations as Adobe Systems (News - Alert) Incorporated, The Container Store, Culligan International, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, and Ruth's Chris Steak House. More information on Ultimate's products and services can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM


[ Back To Contact Center Solutions's Homepage ]

  FREE CONTACT CENTER SOLUTIONS ENEWS


CONTACT US

Want to learn more about the latest contact center solutions for enhancing your customer's experience? Call us at 1 888 547 2481 or visit www.aspect.com to chat or send us an email inquiry.

Or, participate in one of our upcoming events.