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Convergys Awarded Patent for Computerized Processing, Billing

August 30, 2010

Convergys Corporation has received a new patent from the United States Patent and Trademark Office.

The formal patent was awarded by the USPTO to Convergys for state-of-the-art computerized processing and billing of pre- and post-paid simultaneous events, which was not possible in this innovative way before.

To allow the world's communications service providers the ability to process, charge, and bill concurrent events performed by the customer, such as taking a call, downloading a song, and sending a text message, all in real time, Convergys created this solution.

“This new patent is for breakthrough technology created specifically by our experienced engineers to further extend the already robust functionality of Convergys’ Rating and Billing Manager Smart App to provide real-time convergent charging and billing of simultaneous events,” Vinay Mehta, Convergys Senior Vice President, Software Development, said. “Making this advanced functionality available can give telecommunications carriers all over the world enhanced revenue assurance capabilities that directly impact their bottom line.”

This is for the second time in a year that Convergys has received a significant patent for its information management line of business. Around 229 patents or patents pending for advanced technology in customer management and information management are held by Convergys.

Convergys has invested over $1 billion in research and development in support of its vision to be the voice and technology behind all superior service experiences and recognized as the global leader in relationship management.

Organizations such as the Association for Services Management International and the Technology Services Industry Association, has recently named Convergys a winner of the Fall 2009 Recognized Innovator award for battling complexity in technology customer care.

In related news, to enhance its suite of intelligent interaction solutions, Convergys has announced the availability of version 6.5 of its Intervoice Voice Portal and also the next generation of its Interaction Composer development environment.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Erin Harrison