Contact Center Solutions Featured Article

ASERCA-SAGARPA and BanRegio Join OTRS's Growing List of Mexican Customers

August 13, 2010

OTRS, the world's topmost provider of open source Help Desk and ITIL-compatible IT Service Management solutions, has announced the addition of two new entities, ASERCA which is an entity of the Mexican Ministry of Agriculture and BanRegio, a premier Mexican financial institution to its budding list of Mexican customers. The customer service departments of both these organizations will be reinforced with open source OTRS help desk, IT service management, and support services.

In a release, Alejandro Torres Padilla, MD of OTRS Latin America said, "We are excited to welcome ASERCA and BanRegio to our growing list of Mexican clients, affirming the wisdom of our recent Latin American expansion. We are honored that these major organizations have selected OTRS Service Management solutions from a crowded field of competitors, and we look forward to working with them to set the gold standards of service for the people and businesses they serve."

OTRS open-source service management solutions facilitate organizations in providing service to their customers. A free OTRS help desk app for iPhone and iPad was recently released by the company which will enable OTRS clients in managing customer services through their mobile phones, from anywhere in the world.

OTRS is the topmost open source service innovation suite. The OTRS product suite includes a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App along with an underlying technology platform. More than 80,000 corporate groups around the world are using OTRS for improving their customer service, for increasing customer satisfaction and lowering the associated costs. OTRS is available in 27 languages, permitting multi-national corporations in consolidating their service operations into a single, unified solution. OTRS Group offers enterprise support around the world, consulting and engineering which include process design, implementation, and customization, application support, followed by fully managed hosting. Most important customers include topmost industry players like NASA, Siemens, Nokia and Toshiba.

For more information, please visit

Banco Regional de Monterrey (BanRegio) is a Mexican bank which was established in 1994. It is the third largest bank in Monterrey, Mexico and it focuses mainly on retail banking, small and medium business, factoring, leasing, consumer finance and private banking services.

Calvin Azuri is a contributing editor for ContactCenterSolutions. To read more of Calvin’s articles, please visit his columnist page.

Edited by Juliana Kenny