Contact Center Solutions Featured Article

Free Webinar: Keen Insight into Communications in the Cloud

August 09, 2010

Cloud computing is a term seen time and again throughout the telecom and technology industries. While moving business processes to the cloud offers significant promise in cost and time savings, there are still barriers to adoption. When the opportunity arises to implement cloud communications for the enterprise, questions emerge as to how to make this move successfully and cost effectively.

To address these and other issues in cloud communications, ContactCenterSolutions is offering a free webinar: Cloud Communications for the Enterprise on Thursday August 12, 2010 2:00 PM EDT 11:00AM PST.

This webinar is designed to address specific approaches to moving communications to the cloud, business cases and effective deployment options for cloud communications outside of the firewall. The communications applications that are set to be addressed include hosted PBX, call center, IVR and other applications.

A free event, the webinar is perfect for the IT professional interested in cloud technology; the operations executive, manager and director; and customer support and contact center professionals.

Webinar attendees will learn how to take communications to the cloud; why the cloud is secure, economic and efficient in terms of hosting communications; and real life examples of customers who have adopted cloud communications.

Presenters include Thomas Howe, CEO of Light and Electric. Howe offers more than 20 years of experience in the design and development of next generation communications equipment. An active software developer, How concentrates on Voice Mashups and their supporting technologies.

Pat Kelly is the CEO for OnState Communications and brings to the table a distinguished career focused on indentifying solutions to improve the customer experience. He also holds a number of patents in areas such as Intelligent Call Routing and Performance Management.

For those seeking to learn how to take communications to the cloud, this webinar is the perfect destination. Register today!

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi