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Avis Budget Group Uses the Microsoft Tellme Speech Cloud Platform

August 05, 2010

Microsoft Corp. recently announced the addition of Avis Budget Group Inc. to its growing roster of enterprise customers using the Microsoft Tellme speech cloud platform.

According to company officials, Avis Budget, the parent of two of rental car brands - Avis Rent A Car and Budget Rent A Car, had recently deployed the first in a series of new customer care solutions.  

With Microsoft Tellme’s award-winning speech cloud platform, Avis Budget is delivering improved service to their customers during the peak summer travel season. Thomas M. Gartland, executive vice president, sales & marketing, Avis Budget Group said that delivering new, streamlined customer care experiences can help save the customers time while giving them greater control over managing their vehicle rental arrangements and by working with Microsoft Tellme, the company can deliver immediate improvements to the customer experience, while also keeping long-term technology costs in check.

The second phase of the solution will add new reservation booking capabilities and expand integration to customer data systems to deliver enhanced caller personalization. This solution will equip Avis Budget to roll out additional services to customers in an accelerated timeframe with minimal demands on its own internal system.

Anuradha Shukla is a contributing editor for ContactCenterSolutions. To read more of Anuradha’s article, please visit her columnist page.

Edited by Stefania Viscusi