Contact Center Solutions Featured Article

Explore Talent Picks EPICAcce to Deliver Content

April 26, 2010

Explore Talent, an online talent community and also an online source for acting, modeling, music, dance auditions and casting calls, has deployed EPICAcce, a robust, scalable solution from EasyRun, to efficiently deliver contact center services to their global member community.

EasyRun Inc. is a provider of multimedia contact center solutions. EPICAcce is a purpose-built contact center appliance that is capable of delivering a comprehensive VoIP solution designed to control, manage, monitor and support multi-media blended inbound/outbound corporate communication channels. The Product is PBX agnostic, and is said to offer advanced communication capabilities. The solution, as stated, is easy to install, and delivers immediate ROI through dramatically increased contact center efficiencies.

"We were looking for a solution that would be capable of handing the demands of our company, while being robust enough to keep up with our rapidly growing online talent community," an executive from Explore Talent said.

"We pride ourselves in offering our customers an excellent contact experience and we needed a system that would grow with us and allow us maximum flexibility, while providing the reporting and quality assurance necessary for our contact center. EPICAcce provided that solution," Explore Talent executive added. is a well recognized online destination for entertainment-based talent. It is also the world's largest talent-based website with over 3.5 million members.

 "We are proud that Explore Talent has chosen our solution to deliver contact center services to their expanding global community," said Doron Meirom, president of EasyRun Inc."This dynamic, fast growing installation demonstrates the power, functionality, and scalability of EPICAcce."

Jai C.S. is a contributing editor for ContactCenterSolutions. To read more of Jai's articles, please visit his columnist page.

Edited by Marisa Torrieri