Contact Center Solutions Featured Article

SAP and Sybase Introduce New Solutions

March 10, 2010

SAP AG, a provider of business software and Sybase Inc., a major player in delivering enterprise and mobile software to manage, analyze and mobilize information, have introduced two new solutions for mobile workers to carry out key business and customer relationship management processes via iPhone and Windows Mobile.

Officials with SAP said that the mobile solutions, which are built on Sybase Unwired Platform extend the capabilities of SAP Business Suite applications, including SAP Customer Relationship Management, and also can be customized to tap into a variety of back-end data sources, including databases, Web services, files and any enterprise application that leverages service-oriented architecture.
Company officials said that the new offerings include Sybase Mobile Sales for SAP CRM that automates sales processes, increases productivity and enhances customer service by equipping sales professionals with anywhere, anytime access to SAP CRM 2007 through smartphones such as iPhones and Windows Mobile devices.
The other offering Sybase Mobile Workflow for SAP Business Suite enables mobile workers to complete business processes, such as workflow items and alerts, time recording and travel requests that require immediate action, through a familiar and secure email inbox.
“Over the last few years, we have seen significant shifts in the expectations of end users and their relationship with enterprise software,” said Kevin Nix, senior vice president, Business Solutions and Technology, SAP AG, in a statement.
Nix said that the new generation of business users demands immediate access to SAP solutions anytime, anywhere using mobile devices.
He said that the company’s partnership with Sybase allows it to deliver instant value to people everywhere to help maintain relationships with customers, partners and suppliers and make quick on-the-go decisions, on the device of their choice.
According to company officials, these mobile productivity applications that are built by Sybase to meet the needs of SAP customers are fully certified and supported by both SAP and Sybase, and tap the proven mobile infrastructure strengths of Sybase Unwired Platform and the SAP NetWeaver technology platform.
Company officials said that SAP and Sybase intend to continue co-innovation efforts to broaden development of mobile applications and devices, which will increase the value of investment in SAP business software.
“We are extremely pleased to deliver on our highly collaborative co-innovation partnership with SAP with the release of our joint mobile CRM and workflow solutions,” said Gary Kovacs, senior vice president, markets, solutions & products, Sybase.
Kovacs said that millions of SAP users around the world now have secure and fast access to critical business information, along with the ability to complete time-sensitive business workflow processes, all from their mobile device of choice.
He said that additionally, for customers requiring highly customized mobile SAP applications, Sybase offers the most comprehensive mobility expertise and mobile enterprise application platform for rapid development and deployment of custom mobile solutions and provides extensive service support through a thriving partnership ecosystem.

Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of Anil’s articles, please visit his columnist page.

Edited by Erin Harrison