Contact Center Solutions Featured Article

Free Webinar Explores Customer Service Models That Deliver

February 22, 2010

Is customer service a priority for your organization? Have you developed strategies to ensure every company decision and action is based on a customer-centric culture? In today’s economy, if you haven’t yet aligned your strategies in such a way, you run the risk of losing business to those who have.

If you are ready to make the move toward a customer-centric culture, you need to check out a free webinar from ContactCenterSolutions. The Webinar, “Metrics that Wow! How Coremetrics Became the Customer Service Model of Success,” will be offered on March 30 at 2:00 p.m. ET. You can learn to reduce your cost to provide service while also increasing customer satisfaction.

Successful businesses today have recognized how critical it is to focus on the customer experience. These same businesses are making the necessary organizational changes to improve the customer experience. If you are ready to make that change but don’t know where to start, this webinar is for you.

Facilitating an organizational shift can be a challenge, but is one with great rewards if done correctly. With this webinar, you can learn to recognize the need for change, develop a plan, determine customer and business impact and get results.

You can learn how to improve customer satisfaction by as much as 90 percent; increase agent responsiveness up to 92 percent; grow agent product knowledge to 91 percent; and increase customer loyalty to 93 percent. 

This informative and eye-opening webinar will help you to discover how your organization can reduce the cost to provide service, while also increasing customer satisfaction through technology investments and the implementation of internal change.

Webinar presenters include John Ragsdale, vice president of technology research, Technology Services Industry Association and Paige Newcombe, senior director, global client services, Coremetrics. The Webinar will be moderated by ContactCenterSolutions’s Erik Linask.

After the presentation, the Webinar will be open for a live Q&A, so be sure to have your questions ready. Register now.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Erin Harrison