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Spot On Networks Picks NBS for its Call Center Solution

January 26, 2010

Spot On Networks, a wireless internet service provider offering Wi-Fi service to medium to large multi-family properties and commercial common areas, has reportedly selected NBS for its VoICE Manager call center solution.

In a release, Don Robinson, Spot On Networks’ director of operations, said they were looking for a VoIP provider that could answer specific questions on the technical capabilities of their system as well as details on price and functionality.

He explained that they needed an ACD system for incoming customer service calls, plus the ability to pull call statistics for staffing and training purposes, as well as a full auto attendant with the option to use a live receptionist, depending on the time and circumstances.

NBS is deploying its VoICE Manager solution into Spot On Networks’ platform to offer Manager Console, Call Flow Manager, Queue Manager, Sound Manager and CDR Tool provide advanced call handling, routing, call recording and reporting functionality to their system. In addition to providing telecom services, NBS had the PBX, interconnect and call center expertise to deliver the custom tailored call center solution Spot On was seeking.

Russell Markman, NBS president said 'We pride ourselves on our ability to deliver custom-built services that are the best fit for that particular customer’s application' he added.

Officials at Spot On said that they are reaping the benefits of NBS VoICE hosted solution, using Polycom IP desk and conference phones. With very affordable per seat pricing and access to the VoICE Manager administrative portal, the company found an economical solution that fit perfectly with the requirements they laid out in the beginning of their search.

Robinson reported that the installation process was quick and painless and that he was extremely satisfied with the results. 'We have been so happy with the NBS experience that we have recommended them to other companies,' he said.

Jyothi Shanbhag is a contributing editor for ContactCenterSolutions. To read more of Jyothi's articles, please visit her columnist page.

Edited by Patrick Barnard