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China UnionPay Deploys AltiGen VoIP Call Centers

January 11, 2010

AltiGen Communications, a seller of Microsoft-based Unified Communications products, has reportedly announced that China UnionPay Co. has deployed an AltiGen software-based call center and Voice-over-IP for customer service at numerous banks all across China.

Established in March 2002, China UnionPay is a bankcard association established under the approval of the State Council and the People's Bank of China. Alti Gen officials describe CUP as 'the only national payment network in China,' with more than one billion cards issued on its network. 
CUP Data and AltiGen have co-developed a customer service system deployed by numerous banks and credit unions throughout China, using both automated voice services and human agents to perform such duties as customer surveys, publicity, customer care services, channel management, and support management.

AltiGen CEO Gilbert Hu said UnionPay has effectively used AltiGen's communications experience in the financial industry to benefit their customers. The vendor has over 10,000 customers around the world and is headquartered in Silicon Valley with international operations based in Shanghai.
Last month,  AltiGen completed Microsoft's Open Interoperability Program, or “OIP,” for Office Communications Server 2007 R2. AltiGen's Max Communications Server is now OIP certified.
'Company officials said AltiGen is now the first in the industry to offer an all-in-one integrated contact center application server and PSTN Gateway for OCS 2007,' ContactCenterSolutions reported.

Office Communications Server 2007 R2 is said to be one of the cornerstones of Microsoft’s unified communications solution, according to C.S., who added 'and it is the platform that works with VoIP business phone system and extends real-time communication capabilities with instant messaging, audio and video conferencing, and presence for businesses around the world. By using this platform, it is stated that, companies can reduce expenses to a great extent.'

Reportedly, only products that meet rigorous and extensive testing requirements and conform to the specifications and test plans receive qualification. 

David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.

Edited by Amy Tierney