Contact Center Solutions Featured Article

Free Webinar to Uncover Government Contact Center Customer Satisfaction Results

October 06, 2009

Government contact centers, like many other contact centers, are tasked with ensuring satisfaction and offering cost efficient services. In addition, this industry is faced with challenges including problem resolution, IVR technology and CSR performance.

To look at the successes and shortcomings of government contact centers and what things are actually affecting customer satisfaction in the present, a free TMC Webinar will be held tomorrow, Wednesday, October 7, 2009 at 2:00pm ET.
This Webinar is a must-attend event for anyone involved in the government contact center including executives, directors, managers, supervisors and IT personnel. 
During the event, “Government Contact Center Customer Satisfaction Results for 2009,” results of the 2nd Annual Government Contact Center Satisfaction Index will be revealed and presenters Sheri Teodoru, CEO & ACSI expert at CFI Group and Ron Oberbillig, Chief Operating Officer, Federal Consulting Group for the U.S. Department of the Interior, will discuss how government contact center stack up against other industries like banking, hotel, cable, retail and others.

The event will also be followed by a live Q&A session. This is an event you won’t want to miss.   Register Now

Stefania Viscusi is an assignment editor for ContactCenterSolutions, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi