Contact Center Solutions Featured Article

Noel Group Enters into Agreement with Assurant

September 01, 2009

The Noel Group, based in Stevens Point, Wisconsin, has entered into an agreement with Assurant, Inc. to provide customer service for mobile phone insurance customers. Assurant is a provider of specialty insurance and insurance-related products and services. Assurant Solutions is a major writer of cell phone insurance in North America.

Assurant is a premier provider of specialized insurance products and related services in North America and selected international markets. Its four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- have partnered with clients who are major players their industries and have built leadership positions in a number of specialty insurance market segments worldwide.

Led by insurance veteran John Noel, the founder and former CEO of Travel Guard (now part of Chartis), the Noel Group will deliver services to Assurant from the company's CallForce contact center in Wisconsin.

"We are very pleased to partner with Assurant in delivering high quality, cost-effective customer service for their North America customers," said John Noel, president of Noel Group, in a statement.

Noel said that each representative in the company’s Stevens Point facility is trained to deliver the highest quality service to every customer.

He said that the company looks forward to extending its unique values-based approach to customer service for Assurant and its customers.

The Noel Group is the company that built Travel Guard, a travel insurance, emergency assistance and travel services company, which was sold in 2006.

Noel Group companies include Noelwerks and its MyAssist service, which specializes in live mobile personal assistance for the mobile lifestyle; Compass Properties, a real estate investment company; and Insure America, a specialty corporate insurance company.

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Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard