Contact Center Solutions Featured Article

Interactive Intelligence Founder, CEO Dr. Don Brown to Deliver Keynote Address at ITEXPO

August 17, 2009

NORWALK, Conn. – Aug. 17, 2009 – Dr. Don Brown, founder, CEO, and chairman of the board for Interactive Intelligence, will deliver a keynote address to attendees of ITEXPO West 2009 in Los Angeles on Wednesday, Sept. 2, at 3:30 p.m. titled “Business Takeover – The Day Your Phone System Runs Your Business.”

Dr. Brown will offer contact centers and enterprises alike insights into using unified communications technologies such as presence, queuing and real-time quality monitoring to not only communications-enable business processes, but to fully automate them.
“In this economic climate especially, organizations are struggling to justify the deployment of unified communications,” Brown said. “By using unified communications technologies to actually move, prioritize and track work through a given process, CIO’s can finally show significant and measurable benefits.”
Dr. Brown founded Interactive Intelligence in 1994 to develop a standards-based, single-platform “unified” communications solution that would eliminate the cost and complexity introduced by multipoint products. Today, about 3,000 customers use the Interactive Intelligence all-in-one IP communications software suite.
Interactive Intelligence is the third successful company that Dr. Brown has founded. The first was sold to EDS; the second, Software Artistry, went public in 1995 and was subsequently acquired by IBM. As CEO at Interactive Intelligence, Dr. Brown oversees the company’s day-to-day operational responsibilities, including the product and technical direction for the more than 600-person company.
“The conference content we’ve assembled for ITEXPO West will provide attendees with an unrivaled educational opportunity, and we’re pleased to have visionaries like Dr. Don Brown share their expertise regarding unified communications technologies for enterprises and contact centers,” said Rich Tehrani, TMC CEO and ITEXPO conference chairman.
“Anyone interested in learning more about UC solutions or next-generation contact center technologies should plan to see this session at ITEXPO,” added Tehrani.
In addition to Dr. Brown’s appearance, ITEXPO West 2009 features keynotes from the following industry leaders – ShoreTel, Alvarion, Sprint, and Clearwire.
The complete agenda of conference sessions and keynotes for ITEXPO is available at:
Conference registration is open now, and additional information can be found at:

About TMC®
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. ContactCenterSolutions, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 3,500 most visited Web sites in the world by Quantcast, an independent Web traffic ranking site, ContactCenterSolutions serves an average of two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO), and 4GWE Conference (in conjunction with Crossfire Media). For more information about TMC, visit
TMC has also recently launched new industry-specific Web sites:,,,,, For more information about TMC, visit
About Crossfire Media
Crossfire Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, newsletters and provide community web sites with the latest information in our industries.
About Alvarion:
Alvarion (NASDAQ: ALVR) is the largest WiMAX pure-player with the most extensive WiMAX customer base and over 250 commercial deployments around the globe. Committed to growing the WiMAX market, the company offers solutions for a wide range of frequency bands supporting a variety of business cases. Through its OPEN WiMAX strategy, superior IP and OFDMA know-how, and ability to deploy end-to-end turnkey WiMAX projects, Alvarion is shaping the new wireless broadband experience (
Contact Information:
Todd Keefe
For Immediate Release PR (for ITEXPO and the 4GWE Conference)
617-262-1968 x 101

Follow ITEXPO on Twitter:

Edited by Amy Tierney