Contact Center Solutions Featured Article

Customer Interaction Solutions and TMC Labs Announce 2009 Innovation Award Winners

August 04, 2009

Tenth Annual Award Acknowledges CRM and Contact Center’s Best Technological Advancements

Norwalk, CT (August 4, 2009) — Technology Marketing Corporation (TMC) announced today the winners of the 2009 TMC Labs Innovation Award, presented by Customer Interaction Solutions magazine. Since 1982, Customer Interaction Solutions continues to be the leading magazine covering CRM, contact centers and teleservices.

The TMC Labs Innovation Award distinguishes products that demonstrate innovation, uniqueness, and significant contributions toward improving communications technology.

“We’re proud to reward companies who have proven their outstanding accomplishments with a TMC Labs Innovation Award,” said Nadji Tehrani, founder and chairman of TMC. "Although many new companies, products, and services in the CRM and contact center industry are introduced each year, this award honors those companies that make significant contributions in the advancement of this industry.”

“The winners have proven to TMC Labs that their product or service is truly innovative in the CRM and contact center industries,” added Tom Keating, CTO and TMC Labs editorial director “My congratulations to those that have earned this honor, and I look forward to seeing other innovative solutions from these companies as they continue to contribute to the development of the CRM and contact center marketplace.”

The 2009 TMC Labs Innovation Award winners are listed below and will be published in the September and October 2009 issues of Customer Interaction Solutions magazine.

For more information, please visit

Customer Interaction Solutions 2009 TMC Labs Innovation Award Winners:

Product SupportbyFone with Salesforce CTI
Epicor 9
Noble® SIPhony
Pegasystems Customer Process Manager (CPM)
IEX TotalView Version 4
Business Logic Execution Environment Platform- aka: bleep
UTOPY SpeechMiner
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. ContactCenterSolutions, TMC's Web site, is the leading source of news and articles for the communications and technology industries. ContactCenterSolutions is read by two million unique visitors each month on average worldwide, according to Webtrends.  ContactCenterSolutions has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing ContactCenterSolutions in the nation’s top .03 percent most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.
For more information about TMC, visit
TMC Contact: 
Jan Pierret
Marketing Manager
203-852-6800, ext. 228

Follow ITEXPO on Twitter:

Edited by Patrick Barnard