Contact Center Solutions Featured Article

Not all news is dismal for the auto sales and finance industry. In fact, the growth in this area for one company has led to expansion and the creation of jobs.

 

Aleshia Howe reported in the Fort Worth Business Press that the Phoenix, Arizona-based company, DT Credit Corp., has opened a new call center in the Fort Worth area.

As a result of this new call center, more than 100 jobs have been created for North Texas residents. DT Credit Corp., an auto sales and finance company, has been experiencing growth, despite the sluggish economy and the dismal outlook for the auto industry.


The company offers used car and financing for people with credit that is less than perfect. DT Credit Corp. opened its CentrePort Business Park call center in West Fort Worth in early May to put more people into positions to handle collections for the company.

Part of the DriveTime group of companies, DT Credit Corp. leased 31,000 square feet of space for the center at 15001 FAA Blvd. DT Credit. The Fort Worth Chamber of Commerce announced the new center June 3.

“This is another huge win for the city of Fort Worth, which continues to see a high level of economic development interest and activity, despite the current economy,” said David Berzina, executive vice president of economic development for the Fort Worth Chamber of Commerce, in a release. 

“DT Credit Corporation’s expansion into Fort Worth will not only create jobs and build on our city’s economic vitality, but will also enhance the quality of life for our businesses and residents.”

This business park is located just south of the Dallas/Fort Worth International airport and houses a variety of entities, including offices, call centers and distribution hubs to support such companies as CUNA, American Airlines and DFW Marriot South.

The Economic and Community Development Department of Fort Worth estimated in March 2008 that the CentrePort Business Park created an economic impact estimated at $2.16 billion for the local economy. This boost is the result of employment and sales tax revenue.

DT was founded in 1992 as the Ugly Ducking Rent-A-Car with two dealerships in Tucson, Arizona. The company went public in 1996 and private in 2002 when it re-branded itself as DriveTime.

Today, the company operates 13 inspection and reconditioning centers in 10 states and 19 metropolitan areas. The Fort Worth facility was established with room for expansion, although no changes are in the company’s immediate plans.