Contact Center Solutions Featured Article

Avtex Acquires Dial Pro

May 05, 2009

Avtex Solutions, headquartered in Minnesota, announced that it has acquired Dial Pro Tennessee in of as a part of a company strategy to continuously establish and geographically expand strong, comprehensive IP technology based communication services and solutions.

“This moves us closer toward our goal of expansion in the south eastern area of the United States, increases our customer base and offers exciting growth opportunities for our employees,” said Robert Denman, President of Avtex Solutions.
The new location will also work very closely with Avtex’s existing offices, which are at Atlanta in the neighboring state of Georgia, that originally belonged to Perimeter Technology prior to its acquisition by Avtex in November, 2007.
“The combination of the two companies will bring unified communications, contact center and enterprise solution expertise to our current clients and a broader market of companies in the Southeast Region,” said John Mennen, President of Dial Pro Tennessee.
Avtex designs, develops and provides unified solutions that offer multimedia contact center, IP Telephony, messaging applications, enterprise-wide collaboration, emergency notification and network solutions. It is a Microsoft Certified Gold Partner, a Platinum Elite Partner for Interactive Intelligence, and a Value Added Reseller for Cisco, Blue Coat, Infoblox, and Bluesocket.
Dial Pro brings to the table its own expertise as a Value Added Reseller for Interactive Intelligence to design, implement and support the Interaction Center Platform, its proven ability to implement customer friendly solutions in Tennessee and adjacent states, and is a provider partner for Avaya Communications, Locus Dialogue, Latitude Communications, and Optus Software.
“Avtex adheres to the same principals as Dial Pro Tennessee with regards to providing extraordinary customer service to their clients. Both companies have a large base of legacy voicemail systems that will continue to be supported at the highest level,” said Mennen.

Vivek Naik is a contributing editor for ContactCenterSolutions. To read more of Vivek's articles, please visit his columnist page.

Edited by Jessica Kostek