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MTech's HotSOS Integrated with Ascom's UNITE Messaging Suite

May 01, 2009

MTech’s HotSOS service order capability has been successfully integrated with Ascom’s UNITE Messaging Suite for sending messages and alerts to mobile employees throughout a hotel.

Miami-based MTech provides technology that helps hotels improve communications and operations, increase productivity and maximize guest satisfaction. MTech’s HotSOS (Hotel Service Optimization System) enables hotels to streamline their guest-services processes, such as guest-request and incident reporting, rapid-response workflow and preventive-maintenance workflow.

Officials explain that two-way integration ensures that HotSOS service orders are sent directly to an Ascom’s wireless handset. The responses are then quickly returned via the handset with the service order status.

According to Tom McKearney, Ascom’s EVP of marketing and business development, a hotel can improve response time and exceed customer expectations by delivering timely information to the point of need. Only high class service can ensure repeat customers in competitive hospitality industry.

“Combining our market-leading service order system with Ascom’s wireless voice and messaging system is a natural evolution in expanding our reach for customers through mobile devices,” said Luis C. Segredo, MTech’s president and co-founder.

“Mobile devices are critical tools for improving the guest experience, and when combined with HotSOS provide a unique opportunity to speed up service response time.”

Ascom provides on-site wireless communications for key segments such as hotels, hospitals, manufacturing, and retail. The company was in news last month for introducing its latest third generation Software-Defined Radio Long Term Evolution multiband, multi-technology scanner.

As ContactCenterSolutions reported, this new product can simultaneously scrutinize LTE 700 Mega Hertz receiver baseband signals and Code Division Multiple Access Evolution Data Only 850 MHz and 1900 MHz frequencies.

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Anuradha Shukla is a contributing editor for ContactCenterSolutions. To read more of Anuradha’s article, please visit her columnist page.

Edited by Patrick Barnard