Contact Center Solutions Featured Article

Customer Inter@ction Solutions Names AnswerNet to its Top 50 Inbound Teleservices Agencies for 2009

April 03, 2009

Customer Inter@ction Solutions, a Technology Marketing Corporation print publication focused on the call center industry, has named AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound contact center services, as one of the Top 50 Inbound Teleservices Agencies for 2009.

The magazine’s Top 50 ranking recognizes the premier inbound and outbound teleservices agencies as measured by the amount of billable teleservices minutes they completed during the past year.

Customer Inter@ction Solutions named AnswerNet the 18th largest inbound teleservices agency in 2009, its seventh consecutive year in the Top 50.

Combined with its 16th place ranking in the Top 50 for outbound services, AnswerNet’s inclusion in the inbound category highlights its growth and standing in the teleservices industry.

“Our place in the rankings for 2009 is especially gratifying because it demonstrates the value of call center outsourcing in a tough economy and the ability of our employees to keep our customers’ businesses viable during hard economic times,” said AnswerNet President and CEO Gary A. Pudles, in a press release. “We look forward to continuing our great relationships with our clients, whose confidence in AnswerNet makes recognition in the Top 50 possible.”

AnswerNet provides full service inbound, outbound and e-bound contact center and fulfillment solutions. The company operates more than 50 contact centers in the U.S. and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000.

Patrick Barnard is a contributing writer for ContactCenterSolutions. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard