Contact Center Solutions Featured Article

Convergys Dedicates Three New Contact Centers in the Philippines

April 01, 2009

Convergys Corporation, a provider of relationship management solutions, has announced the simultaneous grand dedication of three new state-of-the-art contact center facilities in the Philippines, including the Nuvali TechnoHub, a “green” contact center.

Performed by Gloria Macapagal-Arroyo, president of the Republic of the Philippines, the dedication ceremonies were also attended by Convergys President and CEO Dave Dougherty and other senior executives.

Designed as Convergys’ first “green” contact center, Nuvali TechnoHub was the location for the dedication ceremony, which included two other contact centers in the Philippines, Cebu i3 in Cebu City, and the UP-Ayala Land TechnoHub in Quezon City. All three centers were officially dedicated as part of a simultaneous dedication ceremony linked together with huge TV screens and communications satellites.

Dougherty, along with Andrea Ayers, president of Convergys’ Customer Management business, and Marife Zamora, Convergys Vice President and Philippines Country Manager, welcomed President Macapagal-Arroyo to the “green” facility, introducing her some of its sustainability features.

In addition to its approach to the environment, the new “green” contact center promotes a healthy lifestyle for its employees. The new building features a series of internal bike ramps that will allow employees to take their bicycles up to the higher floors of the building. This approach complements the network of bike lanes designed throughout the Nuvali community.

The building also features “dual piping”, allowing the use of recycled water in bathrooms to reduce the consumption of clean, portable water. Located beside Nuvali’s man-made lake, the site services multiple purposes, such as rainwater harvesting, fire reserve and recycled water reservoir for use in landscaping irrigation. The facility is also surrounded by an abundance of trees and shrubbery for better environmental air quality and habitat enhancement.

The center is equipped with low-flow water fixtures, energy efficient lighting and operational equipment, and a Materials Recovery Facility (MRF) for proper solid waste management. It also features ergonomic furniture and products for employee well-being such as posture-improving desk chairs and special lighting to decrease eyestrain.

Boasting an open floor plan of 66,000 square feet and the ability to house 900 employees, The Nuvali TechnoHub is Convergys’ twelfth contact center in the Philippines and its first in Santa Rosa, Laguna.

"Convergys strives to meet the needs of our current and future clients wherever that may take us in the world," said Dougherty, in a Wednesday statement. "Convergys' vision of being the voice and the technology behind all superior service experiences, recognized as the leading relationship management company in the markets we serve worldwide, is made possible by harnessing the individual strengths of peoples and cultures around the world. With these new facilities, we continue to tap the tremendous pool of resources available in the Philippines ."

“The opening of our newest facility not only helps Convergys effectively support our global clients and their customers, but it is green through and through - helping the environment with the newest green technologies and conservationism,” added Zamora.

“As we continue to expand our contact centers in the Philippines, we open our newest site in Laguna with the hope that we leave a minimal impact on the environment for the benefit of the whole community.”

The Philippines is proving to be a vital contact center offshore location, offering an educated and skilled labor base and an infrastructure that is being enhanced to accommodate this growth in demand.

Convergys is now bringing even more spotlight to the location with this simultaneous dedication and “green” contact center. The global giant is demonstrating that efficient and economical contact centers that still respect the environment are possible and can be good for business.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi