Contact Center Solutions Featured Article

Beyond Commerce Chooses RightNow's CRM Solutions

March 12, 2009

Beyond Commerce, an e-commerce solutions, local advertising and niche social networking company, has selected RightNow Technologieson-demand customer relationship management (CRM) solutions to provide quality service experiences to customers and advertising sales representatives, while reducing operating costs.

The RightNow solutions will help Beyond Commerce to empower customers to find answers anytime, quickly and efficiently using the company's Web self service channels.

Beyond Commerce officials said RightNow will also help the company to establish a central self learning knowledge foundation that customer service agents, marketers, and sales representatives can easily access to view all customer information and interactions across multiple departments.

This, officials said, will consolidate support and allow the company to provide timely and consistent service to customers no matter how they contact the company, whether via email, Web or the phone.

Besides this RightNow's email response management system would also be utilized by Beyond Commerce to automatically respond to incoming inquiries, intelligently route questions to the appropriate subject expert, and provide suggested answers to inquiries.

"We have selected a powerful solution to better serve our customers and advertising sales representatives. The new services, which we will acquire through RightNow's technology, will help provide answers and customer support quickly and effectively, while reducing overall costs for the Company," said Bob McNulty, CEO of Beyond Commerce, in a statement.

RightNow is a provider of on-demand customer relationship management (CRM) solutions that help consumer-centric organizations deliver great customer experiences.

ContactCenterSolutions in February reported that, an online retailer of health, beauty, vision and pharmacy products, had selected RightNow’s on-demand customer relationship management (CRM) solutions to improve customer experiences.

The RightNow CRM suite of service, marketing, and sales is also designed to help the clients reduce operating costs, improve customer experiences, retention and advocacy, and maintain a competitive edge. is using the RightNow solution to help its contact center agents provide timely and relevant information to customers, as well as Web self-service so customers can help themselves.

Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard