Contact Center Solutions Featured Article

Nest Uses UJET for Customer Service

September 28, 2018

Nest Labs Inc. has alighted on UJET Inc.’s customer service software. The Google company will be using the UJET software in all its contact centers and in a variety of languages.

"Nest understands that in today's digital world, delivering modern support experiences is a key differentiator and competitive advantage for their business," said Anand Janefalkar, UJET founder and CEO. "UJET is disrupting the contact center software industry by optimizing customer communications at every touch point, whether by phone, web or app. We're thrilled to be helping Nest provide exceptional support experiences for its customers. After all, great service not only delights customers and keeps them buying time and again, but also motivates them to enthusiastically recommend your business to others."

Nest provides climate control and security devices and services. That includes the Nest Learning Thermostat, Nest Energy Services, the Nest Protect smoke and carbon monoxide alarm, the Nest Secure alarm system, Nest Cam security cameras, and the Nest Hello video doorbell.

UJET supports voice and chat interacts via smartphones or the web. Its platform is based on an open, distributed cloud architecture and is HIPAA compliant. And it has pre-integrated connectors and APIs for ease of integration with popular CRM and workforce management solutions such as those provided by Salesforce and Zendesk, and Aspect and Monet Software.

Anand Janefalkar, a former Motorola and Jawbone employee, is the founder and CEO of UJET. Jim Schinella, the CBO, was formerly with Netscape and Yahoo. CTO Eli Chen has worked at Netflix and Twitter. And Kris Caldwell, UJET’s head of sales, has also worked for Gainsight and Marketo.

UJET investors include Citi Ventures, DCM, GV, Kleiner Perkins Caufield Byers, Relay Ventures, and Resolute Ventures.

Edited by Maurice Nagle