Contact Center Solutions Featured Article

Ooma, Talkdesk Come Together on Contact Center Solution

August 22, 2018

Telephony and customer service have long gone hand in hand. Thanks to the cloud and this current wave of transformation, we are experiencing a contact center and communications renaissance. The flurry of innovation taking place is also serving as impetus for partnerships, as providers seek to deliver comprehensive solution sets.

Talkdesk and Ooma unveiled a partnership that will bring about the integration of the Talkdesk contact center platform with the Ooma UCaaS solution. The pairing brings forth a formidable contact center solution set to support the customer service requirements of the modern enterprise.

“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller partner program and our world-class partner ecosystem,” said Tiago Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving customers simple yet powerful tools to build the solutions they want, rather than be forced to swallow overpriced, fixed platforms that don’t always meet their needs.”

The integration provides a seamless experience, with immediate access to ServiceNow and Salesforce as well as a number of open APIs in order to integrate within a firm’s ecosystem. Enterprises can modify the deployment as needed with a few clicks of the mouse – whether it’s improving the IVR menu, adding agents or provisioning new numbers. The enterprise class contact center conglomeration delivers around the globe with a future-forward architecture promising security, reliability and scalability.

Eric Stang, chief executive officer of Ooma, said, “One in ten UCaaS users in an organization works in a contact center, either serving external customers or employees through departments such as information technology or human resources. That’s why we’re excited to offer the category leading Talkdesk platform to Ooma Enterprise customers.”

The contact center is the frontline of customer service. Arming agents with a feature-rich and future-forward cloud contact center solution seems only fair.

What’s in your contact center?

Edited by Maurice Nagle