Contact Center Solutions Featured Article

Avtex Buys QoS Telesys from Genesys

January 23, 2018

Customer service solution provider Genesys has sold its QoS Telesys contact center consulting business to Avtex. The value of the deal, which was announced earlier this month, was not disclosed.

QoS Telesys is a business out of California that companies use in an effort to improve customer engagement. This is just the latest of many Avtex acquisitions. The company lately has been working to expand its efforts in the Western region of the U.S.

In October, Avtex bought the Interactive Engineering Consortium. That’s a contact center consulting and solutions provider out of Denver.

“IEC has built a very strong reputation nationally as a key implementation partner of Genesys,” Avtex President and CEO George Demou said at the time. “The addition of IEC to the Avtex family only strengthens our ability to deliver on very complex contact center environments designed to fuel exceptional customer experiences.”

In May Avtex acquired Integrated Access Solutions. IAS contact center solutions leverage Genesys and Microsoft platforms.

In December of 2016, Avtex joined the Genesys Value Added Reseller network.

And in February of 2016 Avtex purchased Webfortis, a Microsoft Dynamics CRM provider out of San Francisco. That was a year after Avtex bought UC provider KRP Communications, which sold all-in-one IP contact centers, enterprise IP PBX solutions, and business process automation solutions.

Our request for comment from Genesys this morning on why it decided to sell QoS Telesys did not receive a response within our deadline.

Genesys has been heavily focused on its cloud strategy lately. Last week, the company issued a press release touting the success of its PureConnect omnichannel engagement solution and its investment in moving it forward. 

Edited by Mandi Nowitz