Contact Center Solutions Featured Article

TelStrat Receives Recognition from CIOReview

July 20, 2017

TelStrat International Ltd develops comprehensive call recording and workforce optimization (WFO) solutions that are known for capturing customer interaction, knowledge-mining call content, maximizing agent performance and streamlining workforce management. Since its inception over two decades ago, the company has satisfied more than 3,300 customers and hundreds of thousands of users.

The star of TelStrat’s lineup is its Engage WFO solution, which is a holistic WFO solution that solves real world business needs for contact centers of every size.  The solution has a reputation for delivering effective tools for compliance and disaster recovery recording, service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Due to the various features it offers, Engage WFO is able to improve the customer experience and ensure satisfaction, while simultaneously containing costs and increasing productivity to drive business success.

Engage WFO’s success is one of the main reasons why TelStrat has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers – 2017 by CIOReview. According to the announcement, TelStrat is one of an elite group of companies featured in the Contact Center special edition of CIOReview magazine, which was released earlier this month.

“We are pleased to include TelStrat in our annual ranking list of 20 Most Promising Contact Center Technology Solution Providers 2017,” said Jeevan George, Managing Editor of CIOReview. “TelStrat has a clear commitment to customer service and a proven record of creating successful, innovative solutions for contact centers of all size.”

Bob Carroll, TelStrat CEO and founder, expressed his excitement over receiving this recognition from CIOReview, saying, “We are delighted to receive this prestigious ranking…We believe that our commitment to flexibility, responsiveness, and customer satisfaction above all else differentiates us from other, less nimble competitors, and it is a pleasure to be recognized for these values.”

Edited by Maurice Nagle