Contact Center Solutions Featured Article

Amdocs Leading Global Revenue and Customer Management Systems Market

February 17, 2017

Revenue and customer management systems (CMS) get more complicated as an organization grows. The increased number of customers, revenue, assets and regulations in new markets make the many different processes difficult to manage. Without the right talent or service provider addressing these new challenges, it becomes that much harder to sustain the growth. The services Amdocs provides addresses the customer experience for large organizations with professional and managed services to accelerate business value and simplify the complexities of today's business environment in a way that is cost effective while still ensuring a world-class customer experience. The company has announced its efforts in this field have been recognized by some of the leading analysts firms, who have highlighted its leadership in revenue and customer management along with the innovative technology it has introduced in the segment.

Amdocs provides customer experience software solutions for the largest communications, entertainment and media service providers in the world with managed professional services, customer management systems, BSS, OSS, network control, optimization and network functions virtualization.

The firms that documented the leadership qualities of Amdocs are Analysys Mason, Frost & Sullivan and Ovum, additionally the company also won a number of awards for the innovations it has introduced in the industry.

“We are pleased to be recognized for our leadership in revenue and customer management and also for the strength of our technology and innovation. Over the past year, we’ve made considerable investments in further expanding our digital solutions in this domain,” said Anthony Goonetilleke, president of the Amdocs Product Business Group.

Goonetilleke also said the company has introduced new digital products as part of its CES 10 and CES 10.1 suites. And the acquisition of Vindicia, Brite:Bill and Pontis as well as the collaboration with YouTube, Adobe, Frog and 24/7 have all been responsible in keeping the company in the leadership position in customer management systems and other segments.

This is the ninth consecutive year in which Analysys Mason has recognized Amdocs as the global leader in revenue management product market share by capturing almost twice the percentage of the second-ranked vendor at 21 percent. The company was also the market share leader in the convergent charging sub-segment with the same percentage.

Frost & Sullivan ranks Amdocs in another segment. According to the firm, it is the overall billing market leader for the eighth year in a row, capturing 18 percent, which resulted in the company winning the “Frost & Sullivan 2016 Global Market Leadership Award for CSP Overall Billing.” Ovum, on the other hand, named Amdocs a global leader in its CRM solutions and real-time convergent billing and charging solutions technology assessment.

Amdocs has a global workforce of 25,000 employees with customers in more than 85 countries around the world.