Contact Center Solutions Featured Article

Avtex and Genesys Partner for Better Contact Center Solutions

January 04, 2017

Customer service is one of those areas where there’s always room for improvement. This is true in any environment, whether it be retail, in a restaurant, or in a contact center. Agents are constantly learning from past experiences and centers are always looking for the best contact center solutions to implement in order to improve services further.

On the surface, it would appear that Avtex and Genesys are as good as it gets when it comes to customer service. After all, both companies are known for their exceptional services and offerings. Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. The company offers a full line-up of CX supporting technologies, including solutions for Contact Center, Customer Intelligence, Business Productivity and more. Meanwhile, Genesys is an omnichannel customer experience and contact center solutions provider. Customer service and contact center solutions are the name of their game, yet both companies can still improve.

How so? Well, they’ve taken a major step in the right direction by forming a strategic partnership. By coming together, Avtex will be joining the Genesys Value Added Reseller network of providers authorized to architect, build, deliver and support the full suite of products and solutions on the Genesys Customer Experience Platform.

This partnership brings together Genesys’ proven technological solutions and Avtex’s hands-on customer support approach. Now, current and future Genesys clients will have the option to rely on Avtex for personalized deployment, integration and maintenance of Genesys products. Meanwhile, Avtex clients will benefit as well because they will be offered additional technology options to execute CX strategies.

Both companies are excited about the partnership and look forward to what the future has to bring: “We are excited about this new partnership and look forward to the deployment capabilities and innovation that Avtex has to offer,” said Paul Rolfe, Genesys VP Global Partners and Alliance. “Avtex and Genesys have a common goal to enable our clients to deliver exceptional customer experiences.”

“This partnership will allow us to extend in to contact center back office automation and deeper omnichannel integrations. Our focus on CX consulting and rich CX technology application development, as well as our mutual alliance with Microsoft Digital CX Technologies, make this partnership a great fit for our customers’ long term success,” says George Demou, President and CEO of Avtex. “We are truly excited to add the Genesys product line to our portfolio, and look forward to creating a lasting relationship with an organization that shares our vision and values.”