Contact Center Solutions Featured Article

Sitel to Create 300 New Jobs

October 21, 2014

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama.  The company will hire 300 professionals to offer inbound customer support for its new client.

The hired professionals get a competitive salary as well as benefit packages, including medical benefits, employee referral bonus, paid leave, and much more. The positions are open for entry-level as well as upper management levels.

Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. With over 30 years of industry experience, Sitel's 56,000 employees support clients with CRM contact center services that provide predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.  Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. 

"We are very excited about the growth of our business here at the Hamilton call center," said John Thomas, Sitel's Hamilton Site Director. "We have a great group of talented employees and look forward to bringing in additional personnel for our front-line, support and management positions. This expansion is evidence of Sitel's continued commitment to both its clients and Hamilton and the surrounding counties."

In related news, Sitel recently announced that the company is expanding its customer care facility in Corning, New York. While the customers in this area are bound to receive improved customer care with this move by the company, this will also create 200 new jobs at this facility.

According to the company, these 200 new employees will mainly provide support for the company's online chat client as well as for inbound customer care. Working at Sitel can be a good career move as the company has a reputation of promoting its employees to the ranks of management. 

Edited by Maurice Nagle