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QuestaWeb Adds Microsoft Dynamics CRM to its Global Trade Management Applications

August 18, 2008

QuestaWeb, a provider of Web-based integrated global trade management solutions, has added a new functionality by Integrating its TradeMasterQW Global Trade Management System with Microsoft Dynamics CRM 4.0.

“Enhancements such as this are especially important in the current import/export industry climate,” said QuestaWeb COO, Felix Pekar.
QuestaWeb is one of the first companies to get certified by U.S. Customs for electronic connectivity initiatives. TradeMasterQW Global Trade Management System is the company's flagship product which proactively manages export and import processes for importers, exporters, forwarders and brokers. The system accelerates the flow of goods across the global supply chain, reduces inventory and operational costs and ensures compliance with varying cross-border regulations.
Integration with Microsoft Dynamics CRM 4.0 supports configurable workflows to the level of transaction types addressing individual transactions. Vendor management and sales force supervision are enhanced with customizable performance report.
Pekar explained, "All CRM-oriented functions can now be consolidated into one solution within the TradeMasterQW suite of global trade management applications. Integration with Microsoft Dynamics CRM 4.0 considerably boosts improvements in supply-chain performance with automated real-time workflow control.”
According to Pekar, this proactive approach helps to prevent potential bottlenecks and vendor-related problems, accelerates goods movement across international borders, and enhances customer satisfaction.
The new functionality is available immediately for all TradeMasterQW customers, according to the company.
Current QuestaWeb clients will be automatically upgraded at no additional charge.
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Jai C.S. is a contributing editor for ContactCenterSolutions. To read more of Jai's articles, please visit his columnist page.