Contact Center Solutions Featured Article

Lodha Group Implements Aspect's Solution

January 07, 2014

Lodha Group, a real estate company in India, has selected and will implement Aspect Unified IP 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.

"At Lodha, one of our core values is that we 'exist to exceed the expectations of our customers through innovative world-class solutions.’ To deliver on our values we needed a partner who completely resonates with the same frequency of customer passion," said Pranav Goel, executive vice president, Lodha Group, in a statement.

Sanjay Gupta, managing director India, SAARC and Middle East, Aspect said that Lodha properties have become one of the most sought after in the Indian luxury real estate business.

Gupta said that the company’s Aspect Unified IP platform is well poised to manage their dispersed and Crème de la Crème customer base, as well all facets of delivering top-notch customer service and impeccable post-sales support.

“We look forward to working with them in the coming months to enhance organization's customer service posture, and meet the Omni-channel demands of their 'next-generation' customers,” he said.

This is the latest win for Aspect in the realty space in India, where Aspect's unified IP offerings are helping customers to create differentiated value proposition for clients and deliver next generation customer contact.

ContactCenterSolutions in September reported that By deploying the Aspect Unified IP software platform, RegioCom successfully enhanced the service quality for its clients.

The Aspect Unified IP has been designed as a robust software-based unified platform that helps companies optimize management and delivery of differentiated customer service by offering them greater options for communication channels.

The Aspect solution supports a simplified and flexible interaction management, and helps companies enhance their operational efficiency in addition to delivering substantial cost savings. Aspect’s Unified IP 7.1 software platform is the next stage in the development of the solution. 

Edited by Cassandra Tucker