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Accela Helps Texas City Improve Service Delivery to Citizens

August 08, 2008

The city of Southlake, Texas has announced it launched Accela Asset Management to provide its Public Works, Fleet Services, Parks and Recreation, and Facilities Maintenance departments with an integrated e-government solution for tracking and managing city assets and resources.

Accela’s Web-based solution allows the city to be more responsive to its citizens and provides the city with support for asset inventories, maintenance, requests for service, and parts inventory.
With the solution, staff is able to access and share information from a centralized database of asset information -- improving the overall efficiency and effectiveness of key functions and operations and with Accela Asset Management, faster and more accurate response to customer service requests is possible.
Robert Price, Southlake's director of Public Works said that Accela’s asset management system has allowed the City of Southlake's Public Works Department to operate more efficiently and with 'greener' sensibilities.
“If a resident has a comment or concern, resolution is just a click away and the end result means less paperwork for staff, better time management and ultimately better customer service,” he said.
More Accela solutions will be launch in Southlake in the coming months including Accela Land Management, Accela Wireless, and Accela Citizen Access.
Accela Land Management speeds up the process of getting from application to occupancy; Accela Wireless allows government staff to perform their jobs from the field for inspections, code enforcement, work orders, and service requests; and Accela Citizen Access provides real-time, direct access via the Internet to agency permit and land management activities.
Maury Blackman, Accela president and CEO said that Southlake’s launch of their Web-based asset management solution signals great things ahead for the people who live and do business there.
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Anuradha Shukla is a contributing editor for ContactCenterSolutions. To read more of Anuradha’s article, please visit her columnist page.