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Fusion NBS Business Services Integrated with Gryphon Core Phone App

May 30, 2013

Fusion’s NBS business services division has integrated its cloud communications services platform to the Gryphon Core Phone Do Not Call application. Fusion provides cloud communications, cloud computing and managed applications solutions to businesses of all sizes.

Jon Kaufman, president of Fusion’s NBS business services division, said, “Gryphon is an acknowledged leader in the DNC space, and like NBS, is a leading cloud-based provider. We decided to partner with Gryphon after one of our customers requested that our cloud communications platform support the Core Phone application.”

“The integration of this application added tremendous value to our cloud-based hosted voice service. The successful implementation of these services in a combined platform should allow us to increase our sales within the financial services industry,” Kaufman added.

Core Phone is a real-time, cloud-based Do Not Call and sales intelligence solution which ensures optimum compliance with Federal Do Not Call (DNC) regulations. The solution is fully compliant and can provide multi-channel access to both old and new customers.

Customer preferences can be easily detected by Core Phone, which helps companies to gain valuable insight into all sales activity. Also, the integration with the NBS cloud services platform lets NBS conduct real-time Do Not Call querying when users initiate outbound phone calls.

The entire service suite benefits clients in the financial sector and most other industries to reach their customers securely and also profit by catering to consumer choices, said officials.

Eric Esfahanian, Gryphon’s vice president of sales and marketing, remarked, “Gryphon is selective about which cloud-based voice providers we integrate with. The financial firm was a valued customer who we wanted to accommodate, so we were pleased to discover that the NBS platform proved robust enough to meet our guidelines.”

In January 2013, Gryphon Networks, a provider of cloud-based sales intelligence and direct-marketing compliance solutions, launched its Core Phone Mobile dialer application. The solution is available for the iPhone and Android devices. Core Phone Mobile enables mobile workers to access the Gryphon Sales Intelligence and Do Not Call compliance services from these mobile devices.

Edited by Alisen Downey