Contact Center Solutions Featured Article

Roadpost Satcom Picks LogiSense EngageIP Billing and OSS

April 02, 2013

Canadian based, Roadpost Satcom, a company dedicated in distribution of mobile satellite products and services, has picked the LogiSense EngageIP Billing and OSS platform.

Serving customers in a variety of sectors including oil and gas, utilities, transportation, public safety and others, Roadpost works with the industry's most capable network operators and equipment manufacturers to provide solutions that expertly address enterprise requirements.

The new deployment of EngageIP Billing will help Roadpost Satcom to connect to its online commerce portals that enables handling of customer transactions, account information, synchronization, product fulfillment, trouble ticket case management and most importantly, an enhanced experience for the customer.

“Consolidating our systems onto a single platform to provide a true holistic view of our clients is a critical and key benefit of using EngageIP Billing,” said Morris Shawn, President and CEO of Roadpost Satcom. “It allows the flexibility to tailor service rating options to our business requirements, open new directions for future growth, and ensure customer loyalty.”

LogiSense' EngageIP Billing and OSS products are built to automate, optimize, and simplify users back-office requirements such as billing, order management, rating, provisioning, taxing, invoice presentment, and customer self-care.

“EngageIP offers rapid time-to-market for new services, and cost reducing automation, creating a sharp competitive edge. Customer loyalty grows with granular and tailored service offerings,” said Flavio Gomes, president of LogiSense Corporation. “LogiSense is pleased to collaborate with Roadpost to extend its mobile and e-commerce inventory, and to empower their vision of next-generation service deployment.”

Along with LogiSense’s technology, Roadpost Satcom has also deployed BillSoft's EZTax product that helps in managing its satellite service offering.

“The partnership between LogiSense and BillSoft has been exceptional for a number of years,” said Tim Lopatofsky, CEO of Billsoft. “We want our relationship to benefit mutual customers and the addition of Roadpost exemplifies the value of our partnership.”

Edited by Ashley Caputo