Contact Center Solutions Featured Article

AnswerNet Extends Service Contract with Georgia Aquarium

March 11, 2013

AnswerNet, a privately held telemessaging firm, has extended its service contract with Georgia Aquarium, one of the world’s largest aquariums, featuring six galleries, more than 70 exhibits and over 10 million gallons of water, for an additional three years.

AnswerNet manages all customer service, subscription, event and crisis calls for Georgia Aquarium that welcomes over two million guests annually, and has been the Aquarium’s voice to the world since 2009.

“We are so excited to continue our relationship with Georgia Aquarium,” said Gary Pudles, CEO and president, AnswerNet, in a statement.

“They are an amazing attraction for family, friends and tourists. We are proud to be their call center provider and look forward to a long and prosperous relationship for both our companies,” said Pudles.

AnswerNet provides inbound, outbound and electronic services, as well as business process outsourcing for small to large businesses throughout the United States and Canada.

Earlier in November, AnswerNet launched a new Appointment Reminder Service. The service provides customers with an affordable, cloud-based appointment reminder solution that does not require hardware or software setup.

From doctor’s offices to day spas, it is a great tool for any business looking for an easy way to manage their appointment schedules.AnswerNet’s Appointment Reminder Service offers significant cost savings to businesses whose success is based on appointment management.

The service is a simple, online system that takes appointment data and uses real voice talent to record the details of those appointments. It then sends the message to the recipient via telephone, e-mail, text or smartphone application.

The patient or customer has the option to accept, change or cancel appointments through an interactive voice response system. In some cases, they may be transferred to either a call center agent or to the client's office to confirm the appointment.

Edited by Brooke Neuman