Contact Center Solutions Featured Article

Cupola Teleservices Wins Call Center OSP of the Year

June 11, 2012

Cupola Teleservices (CTS) has yet again won the "Call Center OSP (Outsourced Service Provider) of the Year" at the 2012 Middle East Call Center Awards organized by INSIGHTS.

Cupola Teleservices (CTS) practically invented the concept of outsourced contact center services in the Middle East region. This UAE- based company offers high quality services to both regional and international clients. Operating out of its world class facility in the Dubai Outsource Zone (DOZ), CTS employs over 800 staff from 26 countries conducting business transactions in more than 10 languages.

Sajjad Hamid, Cupola group director of sales & marketing, said, "We are delighted to be consistently recognized by the industry for our commitment to high quality, customer focused solutions. The fact that we have won 'Call Center OSP of the Year' over multiple years is a testament to our reputation as the preferred outsourcing service partner for a large number of blue chip multinationals and leading regional firms."

CTS was one of the companies nominated in 15 categories and has even won several other industry accolades including 'Call Center Manager of the Year' (Khurram Iqbal), 'Longevity Award for longest serving customer contract' and 'Best Sales Programme'.

Since its inception in 1994, Cupola Group MEA has been providing high quality customized solutions to clients across the Middle East and Africa.

The company operates other wings including Cupola Teleservices (CTS) and Cupola Plastic Cards (CPC). CTS offers business process outsourcing and outsourced contact center services, having offered these services to multinational corporations, large regional clients and SMEs since 1999.

Edited by Brooke Neuman