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Allegiance Receives CRM Excellence Award from TMC

May 16, 2012

Allegiance Inc., a provider of Voice of Customer Intelligence (VOCi) technology and services, recently received Customer Interaction Solutions 2012 CRM Excellence Award from TMC, an integrated media company.

According to officials from Allegiance, the company has been recognized for its Voice of the Customer (VOC) and Enterprise Feedback Management (EFM) solutions.

Allegiance offers the Engage platform, a feedback system that continually collects and analyzes the voice of customers and employees. Engage has the unique capacity to collect feedback through multiple channels (email, Web, print, phone) and accumulate them in a central database for analysis and action. The platform is used by a growing customer base of Fortune 500 companies including AT&T, Chevron, Dell, Intel, Visa, Citi, Johnson & Johnson, Marriott, Dupont, Xerox, SAP, Siemens and many others.

"At Allegiance, our passion is to help companies tell a powerful business story by finding insights automatically in customer data and enabling them to share it quickly with the right people who can do something about it," said Adam Edmunds, president and CEO at Allegiance. "We continue to strive to improve our products and services to make this process easier for our clients and are delighted to be honored with this award."

"Allegiance has been granted a CRM Excellence Award for its commitment to its customers and their clients," said Rich Tehrani, CEO at TMC. "Allegiance has demonstrated to the editors of Customer Interaction Solutions that Allegiance Engage improved the processes of clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers."

Allegiance recently partnered with uSamp, a source of technology and survey respondents used to obtain consumer and business insights. uSamp's growing Business-to-Business and Business-to-Consumer online survey sample database offers easy access to qualified survey respondents that will aid in the success of Allegiance client programs.

Edited by Braden Becker