Contact Center Solutions Featured Article

Aspect and Comarch Pair Up for Diverse Communication Solutions

March 30, 2012

Aspect, a major source for customer contact and Microsoft platform solutions, recently announced it has signed a partnership agreement with IT specialist Comarch. According to the terms of the agreement, Comarch will now sell a range of products and services from Aspect. Comarch will also offer the consulting, implementation and support services for Aspect products.

Aspect is recognized by global industry analysts for its market-leading capabilities in workforce management, outbound dialing and inbound ACD routing, and is a top Microsoft National Systems Integrator. The company has helped organizations of all sizes take advantage of software to meet key business goals, including more than two-thirds of the Global Fortune 50.

The company’s service teams help lay the foundation for the new enterprise model with platform services for Microsoft Lync, SharePoint, Microsoft Dynamics CRM and other technologies, as well as through consulting and application development. 

“As one of the pioneers in customer contact, Aspect has unique experience and an impressive product portfolio,” Marcin Pepas, Business Unit Director, Networking and Telecommunications Solutions at Comarch, said in a statement. “We see huge potential, especially with regard to integrating our ERP/CRM solution with Aspect’s unified customer contact platform and we are excited and looking forward to working together.” 

Comarch also specializes in innovative IT solutions for the Telecommunications and Financial Services industries, Government, Large Enterprise and Small and Medium Businesses. The company offers solutions for billing, network management, ERP systems, IT security, CRM and loyalty management, EDI, sales support, electronic communication and business intelligence.

 “Comarch is a European IT specialist with deep knowhow and we are pleased to welcome them as our partner”, said Ingo Brod, Channel Sales Manager at Aspect. “As both our companies continue to align business with Microsoft, our customers will undoubtedly benefit from additional synergies.”

Edited by Braden Becker