Contact Center Solutions Featured Article

EPA's Call Center Cited For Government Customer Support Excellence

April 29, 2008

Apptis, which provides IT solutions and services to the federal marketplace, announced today that the Environmental Protection Agency’s (EPA’s) call center has won the 2008 Government Customer Support (GCS) Excellence Award for its Overall Excellence. Apptis, as a subcontractor/partner to Computer Sciences Corporation (CSC) on the ITS-EPA contract, is part of the team responsible for the daily operations of the EPA call center.  Apptis, in partnership with CSC transitioned the EPA’s legacy help desk environment and consolidated several help desks and functions into a single point of contact call center.

 Announced at the 7th Annual GCS Conference and Expo in Alexandria, Virginia, the GCS Excellence Awards recognizes public sector help desks, contact centers and other types of customer portals at all levels of government. Awards are presented on behalf of the GCS Community of Practice for the sole purpose of fostering the sharing and implementation of effective practices in the support of government's internal and external customers.
“EPA congratulates the EPA Call Center for its achievement in being named a winner in the GCS Excellence Awards,” said Dee Clark, Technical POC for the EPA Call Center. ”We appreciate the Call Center’s strong commitment to teamwork and customer service and its dedication to providing excellent IT services and solutions to our Agency."
“Apptis is honored to be a part of the winning team in the 2008 Government Customer Support Excellence Awards,” said Bert Notini, CEO of Apptis. “We appreciate the opportunity to serve the EPA Call Center and applaud its truly amazing teamwork and their ‘whatever-it-takes’ attitude to get the job done right.”
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Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for ContactCenterSolutions. To read more of Tracey’s articles, please visit her columnist page. She also blogs for ContactCenterSolutions here.

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