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MicroAutomation's MicroMessenger Certified as Voxeo Connect Partner Application

January 25, 2012

MicroAutomation announced that its MicroMessenger has become the first Voxeo Connect Certified Partner Application after going through strict evaluation and validation processes.

In a release, Scott Fischer, MicroAutomation’s COO, said, “MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact. By leveraging Voxeo’s 100 percent uptime hosted cloud, customers can quickly and affordably create, launch and scale high-value outbound applications.”

MicroMessenger is an interactive campaign management and outbound notification application from MicroAutomation, a provider of call center solutions. It will be now available in the Voxeo cloud for use with Voxeo’s Prophecy IVR Hosting.

It was revealed that this follows a multi-faceted strategic partnership made between the two companies in 2011. The partnership resulted in MicroAutomation providing IVR and CTI design, development and implementation services for Voxeo customers. MicroAutomation was also certified as a preferred Professional Services partner as part of the Voxeo Connect partner program.

Officials explained that MicroMessenger 5 is a platform independent application that ensures optimal outbound customer contact experience serving clients’ customers. The new release encompasses ready-to-use campaign templates for making appointment and payment reminders, customer surveys, and customer or employee notifications.

This comes in useful as most companies are now leveraging outbound communications to improve customer loyalty, increase revenue and reduce costs.

John Amein, senior vice president of product management at Voxeo, stated, “We’re excited to partner with MicroAutomation. Their proven, easy-to-use campaign manager, combined with our battle-tested outbound IVR platform offers robust functionality for mission critical applications. We’ve delivered billions of outbound notifications on the Voxeo platform, and we see proactive customer care using voice and mobile channels like SMS playing a larger, more strategic role in how companies interact with customers.”

Voxeo unlocks communications so that voice, SMS, instant messaging, Twitter, Web chat, mobile Web, unified communication and self-service applications can be easily created, managed, analyzed and optimized.

Recently Voxeo inked a partnership agreement with Infracast, a company that develops customer-driven systems for implementing effective and multichannel communication strategies.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with TMC’s ITEXPO East 2012 taking place Jan. 31-Feb. 3 2012, in Miami, FL. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.

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Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To read more of Shamila’s articles, please visit her columnist page.

Edited by Tammy Wolf