Contact Center Solutions Featured Article

Ingle International Picks Altitude Software Solution for New Contact Center Facility

April 14, 2008

Catering to the growing needs of its clients, Ingle International is announcing the official launch of a new and expanded contact service center. The company will use Altitude Software’s contact center solution at its new facility.

 
The new Ingle center will conduct inbound and outbound customer care and e-mail response management. This will be achieved using Altitude’s software, which includes IVR and integrated training and customer management functionality. Additional features include an integrated quality assurance and evaluation process along with enhanced security for customer privacy.
 
Ingle stressed that that most important asset at its new facility will be the company’s staff. It plans to hire highly trained, university educated and multilingual representatives to be on the front lines of customer support, with second-tier specialized care representatives (including licensed insurance advisors, health information specialists and registered nurses) to provide expert back-up.
 
Ingle International provides telephone and e-mail support for clients including Petro-Points Insurance Products and Novus Health for Manulife Financial.
 
“Customer care is an integral part of Ingle’s business model,” explained Mark Lepko, President  at Altitude Software’s North American division. “The Altitude IP Contact Centre deployment will help Ingle’s highly trained customer care centre staff provide customers with unique personal attention, and help with their individual needs. Our solutions have an outstanding track record managing interactions and improving relationships in high-level, specialized customer service contact centers.”
 

Don’t forget to check out ContactCenterSolutions’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.

 
Raju Shanbhag is a contributing editor for ContactCenterSolutions. To read more of Raju’s articles, please visit his columnist page.



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