Contact Center Solutions Featured Article

eglue Launches CIM Product Suite InterAct Suite 7.0

April 08, 2008

eglue has announced the launch of InterAct Suite 7.0, a new release for the real-time Customer Interaction Management (CIM) product suite.

New Jersey-based eglue specializes in real-time customer interaction management software solutions for enterprises worldwide. eglue enables companies to make every customer interaction efficient by actually responding proactively to the changing business environment in real-time. This ensures that the customer interaction is optimized in spite of its unpredictability.

Enhancements in the new offering include a modular set of dedicated business applications, expanded application connectivity capabilities and Web enhancement features. The new offering is also a scalable, secure service-oriented architecture.

InterAct Suite 7.0 is designed to work across various interaction channels and provides enterprises with the ability to focus customer interactions on objectives such as increased revenue generation, retaining customers, enhancing call center efficiency  as well as offering better quality, compliance assurance, training and rollout support.

For more flexibility and less TCO, eglue has also included application GUI connectivity by multiple application or operating system-specific connectors.

With the inclusion of new Web enhancement capabilities, companies are also able to better their customer-facing presence by employing support for real-time, event or context driven Web interactions.

“eglue InterAct Suite has always been about making the most of each and every interaction by simultaneously keeping customers satisfied and remaining true to enterprises’ strategic objectives,” said Dror Pockard, eglue President and CEO.

“The new and improved version 7.0 adds a slew of enhanced capabilities. These include dedicated and highly targeted interaction management applications that allow customer-facing organizations to drive their distinct business values and objectives that are most important to them at any given point in time.”

Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To see more of her articles, please visit her columnist page.

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