Contact Center Solutions Featured Article

iQor Opens Second Indian Call Center

April 01, 2008

Call center services provider iQor, (formerly IRMC) announced today that it has continued its global expansion with the opening of its second call center in India. With its new Center of Excellence in Delhi, iQor plans to employ more than 1,000 people by the end of 2008, nearly doubling its operations in India.

"India is well-established in the call center industry and we are pleased to have increased our footprint so quickly and dramatically over the last 18 months,” said Vikas Kapoor, President and CEO, iQor.
According to iQor, call center agents in India have the opportunity to work with one of the largest and fastest-growing global call center companies in the industry. As part of its ongoing commitment to employee retention, iQor rewards performance with no limits on income potential. iQor will provide employees with air-conditioned, home-to-home transportation to and from work.
"We have the best rate of employee retention in the industry, especially in our India operations,” said Rakesh Kumar, COO, Global Retention Operations. "The simple reason is that we don't offer just a job, but a career with opportunities to grow – financially, in responsibility and in title – within the company. We also offer our employees the unique opportunity to work in other iQor offices anywhere around the world.”
"Expanding in India is only the start,” continued Kapoor. "Our business is growing and we plan a second wave of global expansion of talent this year. We will create more jobs in the Philippines, India, North America and other locations. Our people may physically sit in one location – whether it's Ohio or Delhi – but they are truly global workers, providing service to people 24/7, wherever they may reside.”
iQor has expanded its operations by 100 percent since 2006. This year, the company's major global growth spurt will include expansion in the Philippines, Canada, India and the U.S.
The company recently embarked on a $50 million technology investment strategy that has resulted in a higher customer satisfaction rate.   The new location in Delhi is one of 20 iQor locations worldwide – from Phoenix to the Philippines and Canada to India. For more information about the company, visit
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for ContactCenterSolutions. To read more of Tracey’s articles, please visit her columnist page. She also blogs for ContactCenterSolutions here.
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