Contact Center Solutions Featured Article

vCustomer Recognized in Top 10 Performing Contact Centers

March 12, 2008

vCustomer Corporation, a company focused on delivering comprehensive customer care and technical support solutions, has announced that it has been recognized as one of the top 10 in Best Performing Contact Centers.


This recognition comes from the Global Services 100 Survey of Best Service Providers. vCustomer was also recognized as a Leader in Human Capital Development.

Global Services 100 surveys service providers from 17 counties every year. These service providers have delivery centers across 32 countries and cover a range of services spanning IT and BPO, including IT application services, infrastructure, FAO, HRO and contact centers.

The top 100 list and ranking in the 10 categories are based on a scientific methodology that includes size, customers, skills and other criteria. Findings are published every year by Global Services.

"We are extremely proud to be recognized as one amongst a prominent group of service providers," said Sanjay Kumar, chief executive officer at vCustomer Corporation, in a Wednesday statement.

"This recognition further demonstrates vCustomer's dedication to leveraging our talent and technology to providing outstanding customer support solutions to our clients in the US, UK and India."

In November of 2007, vCustomer was ranked as the #1 Business Process Outsourcing (BPO) company to work for in India in the annual DQ-IDC India BPO ESAT Survey. Research was conducted by DataQuest Magazine and IDC, a consulting firm specializing in market intelligence and advisory services.

The annual survey discovered that employee satisfaction scores in 2007 for vCustomer were substantially higher than the competition in the majority of the parameters measured.

Companies were rated on 11 key dimensions, which included employee size, training, salary and compensation, company culture, cost to company, company image and other criteria.

vCustomer Corporation helps to improve client business performance through comprehensive customer care and technical support solutions. The company employs proprietary technology to enhance the customer experience and to strengthen retention, loyalty and customer satisfaction, while also reducing costs and improving efficiencies.

The company's solutions are designed to drive measurable, repeatable results in the retail, consumer technology, communications, travel and hospitality sectors. vCustomer employs more than 3,500 professionals globally and is headquartered in Kirkland, Washington.

vCustomer’s performance in these surveys indicates that the company is on the right path in customer service delivery, both externally and internally. The company appears to understand that the best way to drive high customer service standards is to practice them among the employee base. Such execution helps to build loyalty and long-term success overall.

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Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

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