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Callidus Software Picks Callidus On-Demand Solution to Manage Sales Performance

March 06, 2008

Callidus Software, a vendor of sales performance management products, announced that Covad has selected and implemented the Callidus On-Demand services to "manage sales performance and incentive compensation programs for its internal and external sales channels," according to company officials.

Under terms of the agreement Covad will use Callidus On-Demand for its approximately 1,000 internal sales representatives and external dealers in North America.
Joseph Le Chevallier, vice president finance and corporate controller at Covad, said the product will improve the company's "compensation payment accuracy, timeliness and Web-based visibility."
To date, Callidus has signed contracts for its hosted on-demand services covering more than 44,000 payees, "more than any other provider of on-demand SPM software," the Callidians claim.
"We are very pleased to welcome Covad," said Jeff Saling, vice president of Callidus On-Demand. Saling noted that Callidus's SPM products are used by six of the top 10 U.S. banks, four of the top five U.S. health insurers and three of the top five U.S. telcos.
About a month ago Callidus announced that British energy company npower, a subsidiary of RWE, has selected the Callidus TrueComp Manager, TrueInformation and Callidus TrueAnalytics software modules to manage its incentive compensation programs for UK sales and service personnel.
Npower serves more than 6.8 million customers, and wanted to implement more effective and flexible commissions incentive schemes for detailed sales insight for its sales agents, and better tie sales performance to core company objectives.
With this initiative for incentive compensation management, npower hopes to improve its overall sales process and automate an otherwise manual process.
"Gaining visibility into compensation schemes is one of the quickest ways for a company such as npower to save money on avoiding inaccurate payouts and time consuming processes for managing sales staff incentives," said Bill Schuh, vice president for Europe at Callidus Software.
Npower needed to automate compensation management processes that were previously labor intensive, difficult to audit and offering less visibility into the company's commission costs. Callidus' partnership with SAP, letting npower link its sales performance management into its wider information systems, helped as well.

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David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.