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Aspect Partners with eircom to Expand Into Irish Contact Center Market

August 02, 2011

Aspect, a global provider of customer contact and Microsoft platform solutions, has entered into a partnership relation with eircom, the principal provider of fixed-line telecommunications services in Ireland, to expand its presence in the Irish contact center market.

Under the terms of the agreement, eircom will provide sales, customer service and technical support for Aspect's complete range of unified communications for the contact center applications that are powered by the Aspect Unified IP and Workforce Optimization platform products.

eircom, the most extensive sales and support organization of its kind within the Irish market, will support existing Aspect clients and will also carry Aspect's platform products and applications in its sales portfolio across Ireland.

In a press release, Mark King, senior vice president, Europe and Africa, Aspect, said that the eircom partnership will strengthen Aspect's local presence, ensure excellent support for existing and new clients, and deliver a great all around experience for customers.

eircom’s wealth of systems integration experience and an enviable track record in successfully delivering large scale enterprise voice and contact center solutions will help Aspect meet its set objectives.

"Aspect has built a strong reputation in the Irish market for its expertise and ability to deliver innovative solutions in areas such as multi-channel contact handling, virtual contact centers and unified communications," said Alex Campbell, sales director, Government and Major Accounts, eircom.

"We believe Aspect's products perfectly complement those in our existing portfolio and their inclusion will enable us to deliver more comprehensive and cost-effective customer contact solutions in the future. eircom is delighted to announce this partnership with Aspect."

In related news, Ireland-based telecommunications company eircom Group has announced plans to invest approximately E100 million to upgrade Ireland's telecommunications infrastructure by rolling out fiber-based access technologies.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf