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Servion Recognized as Best Cloud-Based Speech Self-Service Providers in North America

August 01, 2011

Servion has been recognized for being one of the best cloud-based speech self-service providers in North America according to a recent report by industry analyst Ovum. The report indicates Servion rated highest in end-user sentiment and garnered particularly high levels of customer satisfaction from its business-to-business partners in the areas of product quality, client engagement, and customer support.

According to the report, “Partners indisputably hold Servion in high esteem, and systems integrators and platform providers looking for an excellent partner in application design and development should be talking with Servion and evaluating its portfolio.”

“The Ovum report highlights what our partners and customers have known for the past 16 years, that Servion is the premier contact center systems integrator and application development company. This recognition by Ovum will bring more visibility of Servion's capabilities within the contact center industry,” said David Baker, vice president of sales, Servion, in a release.

As mentioned in the Ovum report, Servion was applauded for its overall strengths in deep application development, cross-configuration ability, and application portability. It also acknowledged Servion's familiarity with numerous application development tools including Cisco Universal Studio (both platform-independent toolsets), Avaya Dialog Designer, Genesys Composer Voice, Syntellect Studio, Intervoice Studio, VoiceObjects, and Nuance tools.

Servion Global Solutions, Inc. was recently in news when it inked a banking partnership with TAB Bank. With this new partnership, Servion is equipped with additional banking facilities that will help enable investments in innovation, growth and expansion as required.

Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 organizations across more than 60 countries. On average, Servion's solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.

Sujata Garud is a ContactCenterSolutions freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.